Delivery & Returns
All non-ticket orders must be returned to Laces Out, 26a Norfolk Street, Liverpool, L1 0BE. If you have any questions please email us.
You have the right to cancel your order for any item purchased from Laces Out for a full refund. You must contact us as soon as possible, via email or telephone, clearly stating your order number & your reason(s) for wanting to cancel your order. This only applies to orders that have not yet been dispatched. If, however, your order has already dispatched, you will need to return your order to us, following our Returns Policy below. Items that cannot be returned for hygiene reasons are not included in this.
Returning items for a refund If you are not completely satisfied with your online purchase, you have 7 days from the date of receipt to return your item(s) back to us. All items must be returned in their original, unworn condition, complete with all tags & labels. If this is adhered to, we will issue a refund for your item(s) upon receipt. Refund processing times may vary, so please allow up to 7 working days for the refund to appear on your credit card or bank statement. Some products are non-returnable for hygiene reasons; these include underwear, swimwear, fragrances & earrings.
Please note; Laces Out are unable to subsidize the costs of returning domestic or international orders. Returning items for an exchange If you require an exchange for any items purchased, you have 14 days to return these items back to us. You must enclose a note to us, detailing the items being returned & which items you would like as replacement. Returning faulty items If you wish to return a faulty item please contact our customer care team explaining the fault with the item, your name and your order reference. Please state if you require a repair, exchange or refund. Please note refunds can only be issued once the manufacturer has verified the fault. If you receive an incorrect item If you have received an incorrect item, please contact Customer Care, quoting your order number, name, any product codes you may have & whether you require a refund or a replacement.
Our Customer Care team will then advise on how to proceed with the return of your item. Upon receipt of your goods we will then process a refund or exchange. Please note that, until we are in receipt of your items, they are your responsibility. If an item delivered internationally is proven to be incorrect, we will reimburse any returns costs that you incur. Product condition upon return Please do not remove any tags or labels when trying on any items of clothing.
Please make sure that you are not wearing any make-up which could mark or damage any items of clothing. Please also make sure that you are not wearing a perfume, aftershave or a deodorant which may leave a scent or marks on any items of clothing. Footwear should be returned in their original, undamaged packaging as this is considered part of the product. Where applicable any designer related packaging, such as authenticity cards, dust bags & leather tags should also be returned with any items.
Please note that we will be unable to accept any items back to us for a refund or exchange where these instructions have not been followed. This returns policy does not affect your statutory rights.